Senior Customer Service Representative Job at XPO Logistics, North Richland Hills, TX

bHU4V2o1eTh6UG9reDhkM3hoQ2ZMbitkcHc9PQ==
  • XPO Logistics
  • North Richland Hills, TX

Job Description

What you’ll need to succeed as a Senior Customer Representative at XPO

Minimum qualifications:

  • 2 years of experience in customer service
  • Experience with Microsoft Office products such as Word, Excel and Outlook

Preferred qualifications:

  • 1 year of transportation industry experience
  • Available to work a variety of shifts, Monday through Friday between 6 am-6 pm
  • Knowledge of and familiarity with commonly used concepts, practices, and procedures related to customer care
  • Pleasant and professional communication skills and phone etiquette
  • Able to identify and implement continuous improvement opportunities
  • Capable of taking on the challenges of providing excellent customer care
  • Excellent analytical skills including Microsoft Excel experience (pivot tables, v-lookups) 
  • Familiarity with CRM technology, such as Salesforce

About the Senior Customer Representative job

Pay, benefits and more:

  • Competitive compensation package 
  • Full health insurance benefits available on day one 
  • Life and disability insurance 
  • Earn up to 13 days of PTO over your first year  
  • 9 paid company holidays 
  • 401(k) option with company match 
  • Education assistance 

What you’ll do on a typical day:

  • Serve as the primary escalation point of contact and build long-term relationships with assigned accounts utilizing phone, email and other channels of communication
  • Develop collaborative relationships with the managers of assigned accounts
  • Understand XPO operations to resolve transactional issues and engage operational teams, as necessary, for assistance on recurring issues that need corrective actions
  • Take ownership of customer needs and work internally on behalf of the customer
  • Make customer-focused decisions using data, processes and creativity
  • Meet and exceed performance expectations in defined areas such as customer satisfaction, quality, issue resolution and productivity

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 

We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. 

Review XPO's candidate privacy statement here .

Job Tags

Work at office, Monday to Friday, Shift work

Similar Jobs

Bilfinger

Krantekniker Job at Bilfinger

Bilfinger er en internasjonal leverandr av tverrfaglig industri- og ingenirtjenester. Globalt har Bilfinger ca. 31 000 ansatte med hovedkontor i Mannheim, Tyskland. I Norden er vi representert i Norge, Sverige og Finland, og har 3500 ansatte fordelt p ulike oppdrag for...

Houston Arboretum & Nature Center

Summer Camp Instructor Job at Houston Arboretum & Nature Center

 ...Do you want to make a difference this summer while also gaining valuable training and experience working in Environmental Education?...  ...town! Houston Arboretum & Nature Center has a long tradition of teaching hands-on natural history classes to children 4 12 years of... 

Aramark

Grill Cook - Collins Aerospace - Richardson Job at Aramark

Job Description Do you love to cook? Are you passionate about food? As a Cook on our team, youll help bring recipes to life while being able to flex your creativity! Surrounded by fresh ingredients and the best equipment, youll be immersed in a world that goes beyond...

Commonwealth of Kentucky

Correctional Officer Job at Commonwealth of Kentucky

 ...Advertisement Closes 4/13/2026 (8:00 PM EDT)26-01706 Correctional Officer Pay Grade 10 Salary $39,127.68 Annually Locality Premium $5.23 per hour Shift Premium - $2.13 per hour Weekend Premium - $2.13 per hour Holiday Premium - $2.13 per hour... 

Confidential

Job Opportunity: (2) Health & PE Teacher-Regional Academic Summer School- DCB1987 Job at Confidential

(2) Health & PE Teacher-Regional Academic Summer School- DCB1987 Anticipated Vacancy: (2) Physical Education Teacher...  ...certifications. tasks: Perform related tasks as required; teach High School-level Physical Education and/or Health....