Job Description

The UPS Store at American University is seeking a Retail Sales Associate to deliver world-class customer service to all retail customers. The Associate will advise our customers on our products, services, and should be able to convey information in a clear and concise manner. If hired, the Associate will work at our AU campus location and our Wisconsin Avenue Tenleytown location. The ideal candidate will be a current undergrad or graduate student at American University or another Washington DC university. Previous retail sales experience is not required, but the applicant must possess a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time. The candidate should expect to work 15-30 hours per week. The UPS Store operates 9:00 - 7:00 Monday-Friday, 10:00 - 5:00 Saturday, and 11:00 - 5:00 Sunday.

RESPONSIBILITIES

• Deliver outstanding customer service to walk-in customers and telephone inquiries
• Continuously practice good listening skills with customers and co-workers
• Take ownership of the customer's shipping needs and offers viable solutions
• Learn all product and service offerings, alternative solutions, and industry trends
• Operate all equipment, software, and devices in an expert fashion
• Maintain a clean, organized, and safe working environment
• Perform other duties as assigned

QUALIFICATIONS

• Currently enrolled in a college curriculum
• Must be available to work during college summer break, May through August
• Outstanding listening and typing skills
• Strong verbal communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 50+ pounds
• Willing and able to work 15 to 30 hours per week

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