Job Description

Manager, Creative Studio, Pandora NAM

As the largest jewellery brand in the world, we a give a voice to millions of people’s loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives. 

Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora where you can each craft far more than just an incredible career. 

About the Team:

The Manager of Brand Creative is responsible for leading the creative vision, execution, and delivery of Pandora North America's brand initiatives across all channels, internally and externally to the consumer. This role will oversee a team of designers, collaborating cross-functionally to ensure brand consistency while delivering compelling, innovative, and effective creative that drives engagement, traffic, and conversion.

As the creative lead for the Cluster, this individual will manage end-to-end campaign development for key brand moments, promotions, retail marketing, and special projects.

Your Role as Manager, Creative Studio:

Creative Strategy & Execution

• Own and drive the regional creative direction across digital, print, in-store, OOH, social, and internal channels.
• Translate global brand guidelines and campaign toolkits into locally relevant, insight ‑ driven creative that resonates with North American audiences.
• Partner closely with brand marketing, eCommerce, trade, and media teams to develop full ‑ funnel creative that supports both brand-building and commercial objectives.
• Lead the development and refinement of 360 campaigns across Pandora-owned retail, wholesale partners, and Disney Parks, ensuring alignment to global strategy while meeting regional needs.
• Collaborate with the global creative agency to adapt and localize all campaign assets across cycles and key consumption periods, ensuring efficiency, consistency, and speed to market.

Team Leadership

• Manage and develop one direct report, providing clear direction, feedback, and growth opportunities.
• Foster a collaborative, high-performance, and innovative design culture focused on quality, agility, and continuous improvement.
• Delegate work effectively across internal resources and the global agency partner based on skillset, capacity, and strategic priorities.

Project & Vendor Management

• Oversee timelines, workflows, and deliverables for all creative projects, ensuring on-time delivery and adherence to brand standards.
• Review and approve creative output for internal and external use, maintaining consistency across all touchpoints.
• Manage partnerships with the global agency and regional vendors, ensuring quality, accountability, and budget adherence.
• When needed, lead the development of North America–specific creative needs, including bespoke shoots that support unique commercial priorities or channel requirements

Cross-Functional Collaboration

• Partner closely with Go-To-Market, Visual Merchandising, PR, E-commerce, Retail, and Merchandising teams to ensure creative aligns with campaign strategies and business goals.
• Support sales and retail partners with tailored, on-brand assets that drive consumer engagement and conversion.
• Participate in planning meetings to provide strategic input on campaign prioritization, channel needs, and creative implications.

Key Performance Indicators

• Timely delivery of all assets in alignment with project timelines and seasonal campaign calendars.
• High approval rate of creative assets with minimal revisions from internal stakeholders.
• Consistent adherence to global brand guidelines across all deliverables.
• Volume and quality of completed assets across channels (digital, print, in-store, social, etc.).
• Positive cross-functional feedback regarding collaboration, communication, and responsiveness.
• Accuracy and production-readiness of all final files for digital and print output.

Craft your career with us if you have :

• 5+ years of progressive experience in brand creative, graphic design, or visual communication, including 2+ years in a people leadership or senior individual contributor role.
• Bachelor’s degree in Graphic Design, Visual Communication, or a related field, or an equivalent combination of education and professional experience.
• Compelling portfolio showcasing end ‑ to ‑ end 360° campaign development across retail, digital, e ‑ commerce, and print channels.
• Demonstrated ability to lead, motivate, and elevate in ‑ house design teams and external agencies within a fast ‑ paced, deadline ‑ driven environment.
• Industry experience within fashion, jewelry, or consumer lifestyle brands strongly preferred.
• Deep expertise in brand systems, including typography, photography direction, layout, and visual storytelling.
• Advanced proficiency in Adobe Creative Suite, with working knowledge of creative workflow and project management tools (e.g., Workfront).
• Creative Visionary – Brings original thinking and strong aesthetic sensibility
• Leadership & Mentorship – Develops talent through coaching and guidance
• Strategic Thinking – Aligns creative direction with brand and commercial goals
• Collaboration – Partners effectively across cross-functional teams
• Communication – Presents ideas clearly and confidently to stakeholders
• Accountability & Ownership – Owns outcomes, timelines, and team performance
• Adaptability – Thrives in fast-paced, evolving environments
• Attention to Detail – Maintains excellence and brand consistency
• Problem Solving – Anticipates challenges and delivers solutions
• Cultural Awareness – Designs with inclusivity while preserving brand integrity

Our Benefits:

• We Dare! We offer robust compensation package including base and bonus, a 401K plan to help you secure your financial future 
• We Care! Pandora offers extensive benefits including: Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D, anniversary gift cards, recognition program and product discounts! 
• We Dream! Pandora is fostering growth and crafting opportunities to support the business needs which learning and development programs, continuous feedback, LinkedIn learning, tuition reimbursement and more 
• We Deliver! PTO Package including: Vacation, Personal, Sick, Celebration days and Paid Holidays

New York Salary: $131,000 - $155,000 commensurate with experience

About Pandora: 

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 7,000 points of sale, including more than 2,800 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs around 39,000 people worldwide and crafts its jewellery with 100% recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 32.5 billion (EUR 4.4 billion) in 2025.

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status, and age.  

About Pandora NAM:

The Pandora North America team in the USA & Canada consists of more than 115 employees working at our offices in New York & Baltimore, more than 80 in our Logistics Center in Columbia, Maryland, an additional 100 in field positions, and more than 3,900 in our owned and operated stores.

Today, the USA is Pandora’s single largest market. The Pandora North American region as a whole encompasses over 1,400 points of sale, including over 420 concept stores, with more than 300 being owned and operated by Pandora.

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