Job Description

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.

POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture.

As of the end of 2024, POP MART operates over 500 physical stores and more than 2,300 Robo Shops across 30+ countries and regions. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

Opportunity Overview:

The Learning Experience Designer is a key member of the Learning & Development team, responsible for building and managing POP MART's digital learning ecosystem. This role combines LMS administration, content library management, and eLearning content creation to ensure our store and field teams have access to effective, engaging, and consistent learning experiences.

This role brings training programs to life by transforming existing materials into digital modules, maintaining the learning library, and ensuring a seamless learner experience across the organization.

This is a hands-on, creative role ideal for someone who loves organizing content, building learning systems, and developing digital modules that make training accessible and enjoyable.

This is an onsite role out of our Culver City, CA office.

What You Will Achieve

Learning Content Development

• Design and build engaging eLearning modules, quizzes, and learning paths using authoring tools.
• Convert existing SOPs, onboarding materials, and guides into interactive, easy-to-follow digital formats.
• Ensure all digital content aligns with POP MART's brand, culture, and visual standards.

LMS Administration & Optimization

• Support the launch and day-to-day management of POP MART's Learning Management System (LMS).
• Upload, assign, and track learning modules; manage user access and permissions.
• Generate reports on completion, quiz results, and engagement metrics to measure learning effectiveness.
• Continuously enhance the learner experience through system updates and feedback integration.

Content Library Management

• Maintain an organized digital content library with accurate tagging by topic, role, and learning objective.
• Oversee the content lifecycle by updating or retiring outdated materials as needed.
• Partner cross-functionally to identify learning gaps and ensure relevant content is available for all roles.

Multimedia & Creative Content Production

• Create or edit short-form videos, infographics, and other digital job aids to support training initiatives.
• Leverage AI tools and creative software to streamline production and improve learning engagement.
• Collaborate cross-functionally to localize or adapt content for different audiences when needed.
  

Collaboration & Continuous Improvement

• Work closely with field leaders and internal subject matter experts to ensure content reflects real operational needs.
• Analyze learner data and feedback to identify trends, close learning gaps, and improve future training programs.
• Support L&D projects, rollouts, and initiatives that strengthen the overall learning culture at POP MART.
  

What You Will Need

• 3+ years of experience in Learning & Development, eLearning, or LMS administration.
• Hands-on experience creating and managing digital learning content using tools like Articulate Rise/Storyline, Canva, or similar.
• Familiarity with LMS platforms.
• Strong organizational and project management skills.
• Excellent writing and editing skills for digital training and communication.
• Creative problem solver comfortable using new technologies to enhance learning experiences.
• Bachelor's degree in any field (required).

Physical Requirements

• Must be able to remain in a stationary position (e.g., seated or at a desk) for extended periods while operating a computer or other office equipment
• Must be able to occasionally lift or move items weighing up to 25 pounds

What We Offer

• Market-competitive packages: we provide 401k, health insurance, PTO leave, paid sick leave, and family leave, etc.
• Opportunities to learn and lead: we provide on-the-job training to ensure employees are equipped with the most up-to-date skill sets and knowledge
• Career development: we work with you to advance your career through short-term assignments, and new experiences, etc.

The job description is not intended to be a comprehensive list of the duties, responsibilities, and requirements of the position. Any duties, responsibilities, and requirements may change without notice.

*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

**All sensitive personal data associated with this application will be used strictly for selection purposes and will be treated confidentially.

***As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

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