Job Description

Traffic Agent

Join Livingston, the largest customs broker in Canada and the third largest entry filer in the U.S. We’re a market leader offering customs brokerage, consulting and compliance, and freight forwarding services at more than 90 key locations in North America, Europe and Asia. Customs brokerage is our core business and helping our customers navigate the complex and changing world of international trade is what we do best. Consider joining our team for the opportunity to grow your career. From entry level to expert advisors, our supportive culture of learning will help you get the career you want.

Job Type: Full Time 

Location: Remote-based position | United States

JOB SUMMARY

The Traffic Agent is responsible for gathering international documentation and arranging domestic delivery to destination. This role reports to the Manager, Service Delivery (US) or Traffic Manager/Traffic Supervisor (Canada). 

KEY DUTIES & RESPONSIBILITIES

• Prepare traffic files and instructions for delivery orders and ensure that the Bill of Lading is submitted when required.
• Coordinate with Client Import Analyst and external parties for missing documents, required information, and other customer requests needed to obtain the customs release.
• Confirm that Customs releases and steamship releases are obtained.
• Verify supplementary charges prior to payment of invoices.
• Maintain superior working relationship with clients, teams, co workers, transport companies and warehouses
• Track/trace shipments to avoid potential storage/demurrage liabilities and delivery has been completed
• Process emails on live shipments and import files into systems for clearance
• Complete delivery orders and arrange pick-up
• Complete payment of freight/terminals by guarantee, check or wire transfer as needed

KNOWLEDGE & SKILLS

• 2+ years of related experience
• Familiarity with credit policies, traffic and forwarding methods, procedures, and industry standards.
• Must be able to coordinate desired delivery arrangements for clients from transportation companies.
• Familiarity with customs release process.
• Client Service oriented – people skills with internal / external clients and coworkers.
• Excellent oral and written communication, and strong organizational skills.
• Excellent organizational skills, high attention to quality, detail, and accuracy, combined with the ability to manage multiple high priority tasks.
• Strong interpersonal skills with the ability to effectively communicate both orally and in a written context.
• Ability to work in a team environment and to interface with cross-functional teams.
• Exceptional time management, attention to detail, accuracy, and completeness.
• Strong analytical and problem-solving abilities.
• Quick learner who thrives in a dynamic, rapidly changing environment.
• Proficiency in Microsoft Office (Outlook, Word, Excel).
• Strong organization and problem-solving 
• Prioritization and time management

WORK EXPERIENCE – MINIMUM REQUIRED

2 years of related experience

EDUCATION

Required: High School/GED or equivalent

CERTIFICATIONS DESCRIPTION

COMPETENCIES

Business Acumen and Straight Talk

Agility

Customer First Focus

Inclusion and Collaboration

Accountability

Leading and Developing

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

For Canada: Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.

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