Job Description

We are seeking a highly organized, efficient, and detail-oriented Clerk Typist to join our growing remote team at Positive Behavior Steps. In this role you will be responsible for providing essential clerical and typing support to our administrative and clinical teams, ensuring accurate documentation, timely correspondence, and efficient record management. Your reliability and precision will play a key role in supporting the smooth day-to-day operations of our behavioral health organization.

Location: United States (Remote).

Key Responsibilities

• Type, format, and proofread a variety of documents including reports, correspondence, forms, clinical notes, and organizational materials.
• Accurately enter and maintain client records, program data, and administrative information in company systems and databases.
• Prepare and distribute internal and external communications including emails, memos, and letters.
• Maintain organized and up-to-date digital and physical filing systems in compliance with company policies.
• Assist with the preparation of meeting agendas, minutes, presentations, and supporting documentation.
• Review documents for accuracy, completeness, and proper formatting before submission or distribution.
• Handle incoming and outgoing correspondence and route documents to the appropriate departments.
• Support clinical and administrative teams with typing, transcription, and document processing tasks.
• Respond to internal requests for documentation and information promptly and professionally.
• Handle all client and organizational data with the highest level of confidentiality and in compliance with HIPAA and applicable privacy regulations.
• Identify opportunities to improve clerical and documentation processes and communicate recommendations to management.
• Provide general administrative and operational support as required.

Qualifications & Skills

• High school diploma or equivalent required; associate's or bachelor's degree in business, healthcare administration, or a related field is a plus.
• 0–2 years of experience in a clerical, typist, administrative, or related role.
• Excellent typing speed and accuracy with a minimum of 50–60 WPM.
• Strong attention to detail with a high level of accuracy in typing, data entry, and document preparation.
• Proficiency with Microsoft Office Suite including Word, Excel, Outlook, and PowerPoint.
• Experience with electronic health record systems or document management platforms is a plus.
• Strong organizational and time management skills with the ability to manage multiple tasks and meet deadlines.
• Excellent written and verbal communication skills with a professional tone.
• Self-motivated, reliable, and able to work independently in a remote environment.
• Ability to handle sensitive client and organizational information with discretion and professionalism.
• Genuine passion for behavioral health, wellness, and making a positive impact in the community.
• Bilingual skills are a welcome bonus.

What We Offer

• Competitive salary with performance-based incentives.
• Comprehensive health, dental, and vision benefits package.
• Paid time off and company holidays.
• Flexible remote work schedule.
• Specialized training and onboarding support in behavioral health operations.
• Opportunities for career growth and advancement within the organization.
• A compassionate, inclusive, and mission-driven work environment.
• Ongoing professional development and continuing education opportunities.
• Employee wellness programs and work-life balance initiatives.

Equal Opportunity Employer

Positive Behavior Steps is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic. We are committed to fostering a diverse, equitable, and inclusive workplace where every team member feels valued, respected, and empowered to make a meaningful difference in the lives of those we serve.

About PBX Steps

PBX Steps was established in an effort to increase the amount of support to the special needs' population, as individuals with Autism and other developmental disabilities are often limited to resources that support them in overcoming barriers at home and within their community. We advocate for our clients by providing quality support with trained staff, and by assisting families that may be overwhelmed by the challenges of raising a child with developmental delays.

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