Chat Agent Job at Extract Wellness, Irvine, CA

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  • Extract Wellness
  • Irvine, CA

Job Description

Job Description: Chat Agent at Extract Wellness

Job Responsibilities:

  • Respond to customer inquiries via chat in a timely and professional manner
  • Provide accurate information about hemp-based CBD products and their benefits
  • Assist customers with orders shipping inquiries and product recommendations
  • Resolve customer issues and complaints with empathy and efficiency
  • Keep detailed records of customer interactions and transactions
  • Collaborate with team members to ensure consistent and high-quality customer service

Essential Qualifications:

  • Excellent communication skills both written and verbal
  • Strong customer service orientation with a desire to help others
  • Ability to multitask and work in a fast-paced environment
  • Basic knowledge of hemp-based CBD products or willingness to learn
  • Attention to detail and accuracy in data entry

Desired Experience:

  • Minimum of 1 year experience in a customer service role
  • Familiarity with online chat platforms and tools
  • Experience working in the healthcare or wellness industry is a plus

Salary & Benefits:

  • Salary: To be discussed during the interview process
  • Health insurance coverage
  • Paid time off and holidays
  • Opportunity for growth and career development

Job Tags

Full time

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