Agent Success Coordinator Job at Hiregy, Tampa, FL

bXVBWGpKTzd4UDhsd01GMnhSeVpLM2lacGc9PQ==
  • Hiregy
  • Tampa, FL

Job Description

Agent Success Coordinator

Location: Tampa, 33602 - This position is onsite
Client pays for parking

Pay: $24.00 - $25.00 per hour

Type: Contract-to-hire
Hiregy benefits available during the contract period:
Hiregy associate perks:

Schedule: M-F, 8:00 AM to 5:00 PM EST

 

Job description:

  1. Own the internal communications platform experience by acting as the first-line presence for agents: answering questions, troubleshooting, moderating discussions, and ensuring smooth engagement.
  2. Maintain campaign content accuracy and consistency , publishing real-time updates and collaborating with Operations to deliver reliable, scalable communication.
  3. Analyze agent engagement data (Excel/Sheets, reporting, trend analysis) to identify knowledge gaps, monitor sentiment, and drive measurable improvements in agent experience metrics (e.g., aNPS).
  4. Innovate with automation and AI tools to streamline workflows, reduce manual effort, and enhance platform speed, accuracy, and overall health.
  5. Lead engagement initiatives , including live quality sessions, Tier 1 technical support, and cross-functional collaboration to ensure SLA compliance and elevate agent performance.


Nice to have:

  • B2B client liaison experience
  • IT support or helpdesk
  • Recent Slack experience
  • Experience coordinating with a large workforce

Requirements:

  • Must have experience with agent floor support or support operations roles
  • Must have recent chat support and team messaging tool experience - Ability to provide Tier 1 support in chat
  • Must be MS Excel and Google Sheets proficient
  • Must be tech savvy and thrive in a fast-paced environment
  • Proven experience with introducing processes/automations, hands-on experience with tools like Zapier, Power Automate or similar
  • High school diploma or equivalent
  • Background check required

 

Job Tags

Hourly pay, Contract work

Similar Jobs

Akaasa Technologies

AI Engineer Job at Akaasa Technologies

 ...AI Engineer ~ Python Development ~ Spark/PySpark ~ This role will mostly revolve around GenAI frameworks (LangGraph specifically) Familiarity with agentic orchestration, AI module development are more important than deep learning for this... 

XPO Logistics

Forklift Operator - Afternoon Shift Job at XPO Logistics

 ...What youll need to succeed as a Forklift Operator at XPO Get a feel for the role. Watch this short video to see a day-in-the-life on an XPO dock . Minimum qualifications: Be at least 18 years of age Able to do basic math calculations, with and without... 

Juilliard

Residential Life Mentor, Summer Programs Job at Juilliard

A prestigious performing arts school in New York seeks a Summer Mentor Leader to oversee residential programming, ensure student safety, and foster community engagement. This contract-based position requires supervisory experience and the ability to work with high school... 

Blue United Sourcing

Podiatrist, Outpatient Job at Blue United Sourcing

 ...Outpatient setting Up to 35 patients per day Contract length: 13 weeks Pay: $150/hour Requirements: ~ Active Oklahoma Podiatry license This is an excellent opportunity for providers seeking a predictable schedule and competitive compensation! Job... 

Merck & Co.

Physician Editor Job at Merck & Co.

 ...skills to contribute to medical education and clinical decision support for healthcare professionals, while also providing high quality content for patient education. You would be joining a digital health team that has a global impact.The Manuals' internal editorial team...